KBC Minimum Service Standards
Version 1 May 2020
Provider: Karen Blake Coaching Ltd
Type of Service: Provision of Training Services
Service Period: 1st June 2020 – 1st June 2021
Purpose: The purpose of this Service Agreement is to define the agreed commitments of Karen Blake Coaching Ltd (KBC) and Clients to ensure that service excellence is an integral part of the planning, resourcing, and delivery of all Training Supply services.
Supply of Training for Services:
Karen Blake Coaching shall perform the Services on the date(s) specified in the Schedule or as otherwise agreed in writing between the parties.
The Services shall be performed at the Location or at such other location agreed between the parties in writing.
Where the Client wishes to reduce the number of Learners or vary the provision of any part of the Services, including the re-arranging of agreed delivery dates, then it must notify Karen Blake Coaching in writing within 10 Working Days of the date on which the Services were due to be provided. Failure to provide notice within this timescale shall entitle Karen Blake Coaching to invoice the Client in full for the planned Services regardless of whether performed.
Karen Blake Coaching will require a minimum of 4 Learners to deliver its Training Services as set out in the schedule or otherwise agreed in writing between the parties. If the Client wishes to reduce the number of Learners, they must notify KBC within 10 working days of the date on which the Services were due to be provided. KBC shall invoice the Client in full for a minimum of 4 Learners.
Where Karen Blake Coaching is providing the Services to Learners, Karen Blake Coaching shall be entitled to request the removal of a Learner on reasonable grounds including but not limited to; misconduct and displays of abusive and/or aggressive behaviour. Karen Blake Coaching shall advise the Client as soon as reasonably possible of such an event.
- To enable KBC to perform its obligations under the Contract, the Client shall:
1.1 Co-operate with KBC.
1.2 Provide KBC with any information reasonably required by KBC.
1.3 Obtain all necessary permissions and consents which may be required before the commencement of the Services and/or provision of the Courses; and
1.4 Comply with such requirements as may be set out in the Service Specification or description of the Courses, or otherwise agreed between the parties.
- The Client shall be liable to compensate KBC for any expenses incurred by KBC as a result of the Client’s failure to comply with Clause 1.
- The Client must provide suitable and sufficient training facilities, large enough to accommodate all candidates, and the Course being undertaken; provide adequate comfortable seating and provision for written work, along with a PowerPoint and table for the trainer/tutor; provide suitable parking provision where possible for the trainer/tutor allowing for unloading of equipment. KBC reserves the right to cancel training for the Courses if the training facilities are found to be inadequate.
Eligibility for and Outcome of Training Courses:
It is the Clients responsibility to ensure that learners are free from any condition which would affect their capability to undertake their chosen Training/Workshop and that they have the aptitude to cope with an intensive course of study.
KBC welcomes students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace.
KBC should be provided in advance (and for setting up purposes) notification of any assistance that a student is likely to need during the running of a Training/Workshop session, which can be documented using the relevant form.
If KBC decides that a student has not achieved the learning outcomes of the course and/or the assessment standard (ie. they are referred), then they will subsequently be offered a reassessment which may incur additional charges. Any further training or coaching over and above that provided on the course may also be charged for.
The Client acknowledges that if a Learner arrives late for a course or is absent from any session, KBC reserves the right to refuse to accept the Learner for training, if KBC decides in its sole discretion that the learner will gain insufficient knowledge or skill in the time remaining. In all such cases, the full Learner fee remains payable. To conform with awarding body requirements for certification, attendance at all sessions is mandatory unless otherwise stated.
No award may be granted if all requirements are not met as required by the Awarding Organisation (AO). The Awarding Organisation (AO) has the right to withhold, withdraw and deny approval for qualification. In this situation, no refund for fees paid will be provided and in circumstances where the AO withholds a learner’s award for circumstances of gross misconduct, all outstanding monies will become immediately payable to the centre (Karen Blake Coaching Ltd).
Should a Tutor be named to deliver the Training/Workshop then KBC shall use its reasonable endeavours to ensure that the named Tutor is available on the Training/Workshop Date. If this Tutor is not available for any reason, KBC shall notify the Client and offer a substitute Tutor.
If the Client is not willing to accept the substitute Tutor, the parties, acting in good faith shall agree an alternative date, dependant on the availability of the named Tutor and KBC shall have no other liability or responsibility for the unavailability of the named Tutor on the Course Date.
Terms of Payment
Unless subject to separate agreed arrangements, the Client shall pay KBC within 30 days of the date of invoice. If the Client fails to make payment on the due date, KBC shall be entitled to charge the Client interest at the annual rate of 8% above the base rate of Natwest plc. Unless otherwise agreed with KBC or required by law, the Client shall not be entitled to make any set off in respect of amounts due to KBC. All course fees are subject to the current rate of VAT (valid exemptions only).
Cancellation must be made known to KBC before the date of the Training/Workshop session. If a Learner does not attend a Training/Workshop without giving prior notice to KBC, reducing the number of Learners to below 4, the minimum number of Learns fee remains payable.
Any Cancellation must be notified to Karen Blake Coaching in writing either via firstname.lastname@example.org or email@example.com
Cancellation Fees are below shall apply to cancellation or rescheduling of any Course by the Client, which the Client shall pay within 30 days of the invoice:
|Written notice period||Cancellation Fee|
|6 or more days||None|
|3 – 5 working days||50% of Course Fee|
|Same Day||100% of Course Fee/Minimum Learner rate|
Signed on behalf of Karen Blake Coaching Ltd: ……………………………………………………………………….
Print Name: …Karen Blake …………………………… Position: ……Director……………………………………
Date: …1st May 2020………………………………………………………………………………………………….